Privacy Policy

This notice explains how Novarium srl processes personal data collected through the public website, product request forms, and customer portal access.

Last updated: July 19, 2026

This policy is currently provided in English for all language versions of the site.

1. Data controller

Novarium srl

Piazza del Pozzo, 21

16035 Rapallo (GE)

Italy

Registered office: Via Roma, 1/9 – 16121 Genova, Italy

Contact email: info@novarium.net

2. Scope of this notice

This notice applies to visitors of the public catalog website, request submissions made through the website, chatbot-assisted lead submissions, and customer portal login pages linked from the public site.

3. Personal data we process

Navigation and technical data such as IP-derived request metadata, browser information, visited URLs, and server logs.
Contact and request data you submit, including name, company, email address, country, message content, and product-request details.
Customer portal access data when you use login, password reset, or protected portal features.
Consent choices related to analytics cookies and similar technologies.

4. Purposes and legal bases

Purpose

Legal basis

Deliver the website and requested features

Legitimate interest in operating the site and providing requested functionality

Handle product requests, contact messages, and follow-up

Pre-contractual steps taken at your request and legitimate interest in B2B customer support

Protect the website, prevent abuse, and maintain security logs

Legitimate interest in security and service continuity

Measure site usage with Google Analytics

Consent

5. Retention

Technical logs are kept only for the period reasonably necessary for security, troubleshooting, and operational continuity.
Website request and contact data are retained for the time needed to handle the enquiry and any resulting commercial relationship.
Analytics consent and preference records are stored for up to 12 months unless you change them earlier.

6. Recipients

Personal data may be processed by hosting, infrastructure, analytics, CRM, or technical support providers acting on behalf of Novarium where needed to operate the website and answer requests.

7. International transfers

Some service providers may process data outside your jurisdiction. Where this happens, Novarium relies on appropriate safeguards required by applicable data-protection law.

8. Cookies and similar technologies

The website uses a limited set of cookies and similar browser storage technologies.

Necessary storage

novarium_locale stores the language you selected so the site can keep serving the same locale.
Browser local storage is used for request-draft persistence and customer portal session support when you explicitly use those features.
These technologies are enabled because they are needed to provide features you request.

Analytics

Google Analytics is loaded only after you opt in through the cookie banner or preference panel.
If you reject analytics, the site continues to work and no analytics tag is loaded.

9. Your rights

Depending on applicable law, you may have the right to access, rectify, erase, restrict, object to processing, or request data portability. You may also withdraw analytics consent at any time by reopening Cookie Preferences in the site footer.

10. Contact and complaints

For privacy-related requests, contact info@novarium.net. You may also lodge a complaint with the competent data-protection authority if you believe your rights have been infringed.